FAQ, Shipping & Processing Policies

FAQ

1. How do I take the paper size tags off? 

Plesse cut them don’t tear them off because the fabric is made from bamboo and can cause a hole or tear. We are not responsible for any holes made by where the tags are ripped off.

2. Can I pick up if I am in or around Lethbridge?

Yes for sure...choose that option upon checking out  no need to send an email or reminder that you want it picked up as I go by the option you choose.  

3. When can I expect an email with your address?

It will come as soon as your order is ready. Please check turn around time info  

4. Can large hats fit ladies?

Yes they can. Many women wear large because of their head circumference.

5. Can I shrink my items?

Yes technically you can. If you feel that it’s slightly too big or loose, you can put it in the dryer but we aren’t responsible for the amount it shrinks; as it depends on water temperature during the wash and heat of the dryer. 

THE REBEL Romper

May take up to 7 days to make  

Shipping Prices

Alberta and BC Canada:

* All orders are $10 for tracked shipping. 

* Free Local pickup is available in Lethbridge, AB. No need to pay for shipping.

Central & Eastern Canada:

* All orders are $11 for tracked shipping. 

United States:

* Orders are shipped via Canada Post Light Air Packet. There is no tracking on these packages and it's $10 Canadian. Tracked shipping is available for $16 and its 3-5 day service.

 

PROCESSING time is 1-7 days for every order and up to 10 for new launches!!!!!

  • Local Orders are always available for pickup (excl. above dates). Please ensure you are in Lethbridge, ALBERTA or surrounding area for free local pickup if you are ordering from out of province. I will email you details for pickup once the order is ready to go.
  • Should you want to only have Canada Post Standard Untracked, we are not responsible for lost or stolen packages. It will be up to the customer to speak with and see if they can help. Standard lettermail is not tracked and not covered by theft, lost or misplaced by Canada Post. 

 

Canada Wide Shipping 

All orders within Canada will ship via Canada Post, or tracked with CP, Purolator or Loomis. 

US & International Shipping

International shipping is with Canada Post international airmail 10+ days shipping time. It can take 10 or more business days and that does NOT include it being held up at Customs. We are not responsible for any times that are untraceable after it crosses the border IF untracked shipping is chosen.

Please be aware that international charges (customs duty) may occur. 4FOLD™ Threads is not responsible for these charges.

Please be aware that we have a 30 day window, from ship date, in order to find a reasonable solution to an order that has not arrived, Untracked Standard Shipping is selected.